Business Analyst - Remote

HCL Global Systems Inc is seeking an experienced Business Analyst to support the procurement and implementation of a Learning Management System (LMS) for the Department of Public Safety Standards and Training (DPSST). The role involves engaging with stakeholders to analyze current processes, define future workflows, and ensure the LMS meets operational and compliance requirements.

Responsibilities:

• Identify and engage stakeholders across departments including training, operations, IT, and compliance
• Lead workshops, interviews, and working sessions to gather input and build consensus
• Surface and resolve conflicting requirements and priorities
• Document existing training processes, systems, and workflows
• Analyze current methods for course delivery, certification tracking, and compliance reporting
• Identify inefficiencies, risks, and opportunities for improvement
• Define desired future-state processes supported by the LMS
• Develop process maps, use cases, and user journeys
• Ensure alignment with operational realities, including shift-based work environments and certification requirements
• Inventory systems that will interface with the LMS (e.g., HRIS, records systems, scheduling, identity management)
• Define data flows, system interactions, and integration points
• Collaborate with technical teams to assess integration feasibility and constraints
• Identify system dependencies and risks
• Elicit, analyze, and document business and technical requirements
• Develop functional and non-functional requirements, including security and compliance needs
• Maintain a requirements traceability matrix
• Support prioritization and validation of requirements with stakeholders
• Contribute to development of RFP documents and evaluation criteria
• Participate in vendor demonstrations and solution evaluations
• Assist in scoring vendor responses based on organizational needs
• Assess the impact of the LMS on business processes, roles, and policies
• Identify organizational readiness considerations
• Collaborate with change management and training teams as needed
• Provide requirements clarification during system configuration and development
• Support user acceptance testing (UAT)
• Assist in resolving gaps between business needs and system capabilities

Requirements:

• Bachelor's degree in business administration, Information Systems, or related field (or equivalent experience)
• 3–7+ years of business analysis experience on complex system implementation projects
• Demonstrated experience analyzing system integrations and data flows
• Experience working in public sector, public safety, or highly regulated environments
• Strong documentation and requirements management skills
• Familiarity with compliance-driven training environments
• Experience supporting RFP or procurement processes
• Knowledge of identity management, or records management systems
• Certification such as CBAP, CCBA, or PMI-PBA
• Experience with LMS implementations or enterprise training systems