Sales Development Representative, Public Sector

Twilio is a company shaping the future of communications by delivering innovative solutions to businesses and empowering developers. The Sales Development Representative will play a key role in growing Twilio’s social impact through lead qualification and customer acquisition within nonprofit and public sector accounts.

Responsibilities:

• Drive lead qualification and nurturing of Twilio.org’s named account customers across community & social services, healthcare, education, and the public sector
• Be responsible for net new customer acquisition and driving new revenue while maintaining the highest levels of customer satisfaction
• Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs
• Continually add net new contacts to Salesforce for existing accounts
• Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform
• Be an owner to drive deals forward, knock down obstacles for our customers and internally, and find the best solution for each customer, and recommend process improvements to support the whole team
• Develop expertise in the social impact, nonprofit, and public sector markets to help prospective customers understand how others are leveraging Twilio’s platform to scale their reach and missions
• Have world-class interpersonal and communication skills to make complex technical and financial details sound simple
• Ability to balance competing priorities and manage multiple projects/deals at the same time

Requirements:

• At least 1 year of lead generating experience in a technical SaaS/CPaaS space, with a record of top performance
• An understanding (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling
• Deep personal interest in the social impact and public sector markets and dedicating your career to making a positive difference
• Strong written and verbal communication skills, with the ability to effortlessly make complex technical and financial details sound simple
• Technical solutions selling experience – including closing experience – and enjoys working with customers to solve their problems
• High adaptability, with comfort trying new things and building within a rapid-paced environment, comfort with ambiguity and change