Responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and expand relationships
Provide a high-quality service experience that generates creative leads
Answer predominantly routine inquiries and resolve problems that may require deviation from standard operating procedures
Promote new products/services to expand customer relationships
Handles customer calls/correspondence for service, scheduling, and billing inquiries, turning great service into revenue-generating contacts
Cultivates and maintains ongoing customer relationships
Uses a computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
Communicates with branch personnel to resolve service and scheduling issues
Handles incoming calls from technicians to provide support

2 years of customer service experience preferred
Ability to use a computer
Basic knowledge of Microsoft Word, Excel, and Windows
Ability to type 36 wpm preferred
Good verbal, written, and interpersonal communication skills
Ability to overcome objections and problem-solve
Ability to work in a fast-paced environment
Good problem-solving skills
Must be dependable and consistently punctual for all scheduled shifts
A private home office/workspace suitable for working remotely during the scheduled shift
Broadband internet (80Mbps download & 20Mbps upload speeds) with the ability to hardwire via an Ethernet cable
Child / dependent care is necessary during the hours of the scheduled shift

Start Day 1 for Full-Time Colleagues
No Waiting Period!
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Flexible work arrangements
Vacation days & sick days
Company-paid holidays & floating holidays
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)

Customer Service Representative

Key skills