Customer Service Representative, Remote Delivery

Hanger, Inc. is the world's premier provider of orthotic and prosthetic services and products, committed to empowering human potential. The Customer Service Representative is responsible for delivering high-quality customer service, managing relationships with healthcare partners, and supporting the operations of the Remote Delivery program.

Responsibilities:

• Support daily operations of the Remote Delivery (RD) program, including servicing assigned sites on a scheduled route
• Inventory, deliver and maintain product PAR levels in each location on a set route schedule
• Respond promptly and professionally to customer inquiries and service requests
• Promote RD program growth by communicating with healthcare partners and recommending additional services as appropriate
• Support new closet openings, including onsite setup, in coordination with the Operations Manager
• Participate in quarterly inventory processes for the Remote Delivery program within the assigned service area
• Other duties as assigned

Requirements:

• High school diploma or equivalent
• Minimum of 2 years of related experience
• Proficiency in Microsoft Office and organizational skills
• Valid driver's license with a clean driving record
• Strong customer service and interpersonal skills with a positive, self-motivated approach
• Excellent time management and organizational capabilities
• Effective written and verbal communication skills
• Proficiency in Microsoft Office and general computer applications
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships
• Keep the patient at the center of everything that you do, building lifelong trust
• Foster open collaboration and constructive dialogue with everyone around you
• Continuously innovate new solutions, influencing and responding to change
• Focus on superior outcomes, and calibrate work processes for outstanding results