Manage your own and growing portfolio of clients
Direct responsibility for customers and their properties (claims management — receiving reports and commissioning contractors; tenant management — recording and handling inquiries; re-letting; processing owner requests)
Build expertise in property management
Work cleanly in the company system and maintain precise documentation of processes
Customer-centric mindset and actions — NO sales/sales activities

Strong communication skills in German (fluent written and spoken)
Proficient computer skills and comfortable using the internet
Ideally experience in telephone-based customer service and/or the real estate industry
Career changers welcome — in that case a completed vocational qualification or university degree
High willingness to learn and strong commitment

Fixed working hours Monday to Friday from 08:00 – 17:00
Attractive fixed salary
Good development and advancement opportunities
Secure job and permanent employment contract
New (or like-new) laptop and accessories provided
Buddy program — to help you get started easily and enjoyably, you’ll be assigned a colleague as your personal contact
Friendly atmosphere among colleagues
Cross-functional collaboration and open communication
Direct cooperation with Heads of Departments and Managing Directors
Remote option: We offer a flexible work environment that allows you to work from anywhere and optimize your work–life balance

Customer Service Representative

Key skills