Healthcare IT Service Engineer -Digital & Automation

Siemens Healthineers is a leader in medical technology, dedicated to pioneering breakthroughs in healthcare. The Digital & Automation Service Engineer will provide remote customer support for healthcare IT systems, ensuring high-quality service and resolving complex technical issues for clients in the Americas region.

Responsibilities:

• You will deliver ‘Best in Industry’ customer care to internal and external customers and supporting staff (Imaging Technologists, Radiologists, System Administrators, etc...)
• You will receive, analyze, understand, document, and resolve incoming service requests via phone, email, or electronic ticketing for multifaceted and diverse radiology healthcare IT systems, platforms, and cloud solutions
• You will demonstrate complete understanding of all technical and application operational aspects of PACS, RIS IT systems, and OEM IT solutions and interfaces including, but not limited to networks, databases, system integrations, hospital workflows, client-server technologies, and latest web based & cloud technologies
• You will develop, communicate, and execute action plans for very complex issues within established deadlines

Requirements:

• Experience working in Hospital IT environment for 4+ years
• Experience servicing modalities (e.g., CT, MR, etc.)
• Healthcare IT and workflows
• RIS/PACS/Storage interfacing
• Experience with post-processing applications (e.g. Siemens Multi-Modality Workplace)
• Excellent English skills (ideally as native language, spoken and written)
• BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience
• Strong analytical/problem solving skills and abilities
• Excellent verbal, written, and listening skills
• Radiology departmental PACS Administrator experience
• Microsoft Operating Systems (Server and Clients), Networking, Security, VMWare, Hyper-V, Antivirus, Linux
• Spanish language skills and/or knowledge of other language(s)