Service Desk Analyst

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: Phoenix, AZ (Hybrid)
: Long-Term Project
: F2F Required


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Provide Level-1 support for hardware, software, network, and user-related issues
Troubleshoot and resolve tickets through calls, email, chat, and self-service requests
Support users with Active Directory, VPN, Google accounts, desktops, and peripherals
Maintain accurate ticket documentation and follow-ups
Escalate unresolved issues appropriately
Create and update knowledge base articles

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Level-One Support & Customer Service
Call Center Environment Experience

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Active Directory
Remote Virtual Desktop
ServiceNow
Google Workspace
Windows OS & Microsoft Office Suite