Gathering, improving, and maintaining methodologies related to Topaz's core business processes, such as Product Development, Implementation, and Services.
Supporting the execution of internal and external audits for the organization: ISO, SOC1, SOC2, client audits, and others.
Providing support to Topaz employees on methodologies related to core business processes.
Supporting the custody and management of international certifications such as ISO, SOC1, SOC2, and PCI.
Assisting in responses to assessments, RFPs, and RFIs.
Supporting the conduct of CAR (Root Cause Analysis) ceremonies.
Executing Quality Assurance processes for procedures and methodologies related to core business processes.

Knowledge of process modeling tools such as Bizagi, Visio, or similar.
Experience in process mapping and optimization.
Certification in ISO 9001, ISO 27001, ISO 27701, or at minimum ISO 9001 and ISO 27001.
Knowledge of Project Management.
Familiarity with software development methodologies.

Comprehensive Well‑being: Your well‑being is fundamental. We care for you and your loved ones with comprehensive health plans, because a healthy team is a team that drives change.
Development and Growth: Your career keeps moving. At Topaz, evolution is constant. Through training programs and daily challenges, we provide the tools so your potential has no limits.
Flexibility and Balance: We believe in balance. Enjoy the flexibility you need to do your best with our hybrid work model and one day off on your birthday to celebrate as you deserve.

Senior Process & Quality Analyst

Key skills