Network Engineer

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions. The Network Engineer role is critical for supporting and delivering superior service to ISP/MSP business customers, managing and troubleshooting SDWAN networks, VoIP services, and other custom-managed services.

Responsibilities:

• Provide end-to-end support for customers with a focus on SDWAN (preferably Versa Networks), Internet, and related services
• Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems
• Support the provisioning and onboarding of new customers for managed services
• Collaborate with vendors to resolve support issues and ensure smooth service delivery
• Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving
• Maintain excellent customer relationships by delivering outstanding support and going the extra mile
• Mentor and train fellow engineers on complex technical issues and solutions

Requirements:

• High School Diploma or GED Equivalent
• 3-5 years of relevant experience in a fast-paced technical environment, with demonstrated expertise in SDWAN, particularly Versa Networks
• Command line experience with networking tools (e.g., Cisco, Fortinet, Juniper)
• Strong firewall configuration experience (e.g., Fortinet)
• Deep understanding and hands-on experience with BGP, OSPF, and VRRP
• Practical knowledge of basic routers, firewalls, and NAT (Network Address Translation)
• Experience with COS/QOS and network design principles
• Familiarity with SOC 2 compliance and processes
• CCNA and CCNP certification is highly desirable