Customer Service Supervisor

Role Overview

• Responsible for the overall supervision of Customer Service employees.
• Accountable for member/provider satisfaction, retention, and growth.
• Develops, motivates, evaluates and coaches staff on work procedures.
• Monitors all performance measures such as daily stats and schedule adherence.
• Attracts, selects, and retains high caliber, diverse talent.
• Builds a cohesive team that works well together.
• Proactively analyzes constituent data, identifies trends and issues.

Requirements

• Highschool diploma or equivalent
• Supervisor experience preferred
• Call center experience preferred

Benefits

• medical, dental, and vision coverage
• paid time off
• retirement savings options
• wellness programs
• other resources