Customer Service Supervisor

Ashland is a leading global specialty chemicals company, and they are seeking a Customer Service Supervisor to join their Specialty Ingredients business. The role involves leading a team of Customer Service Representatives, overseeing the order lifecycle, ensuring customer satisfaction, and collaborating with logistics and operations teams.

Responsibilities:

• Lead and manage a team of Customer Service Representatives (CSRs) supporting multiple ASI business segments
• Oversee full order lifecycle, from order entry through final delivery to the customer
• Ensure accurate order processing, including material availability assessment and ship date coordination
• Provide real-time communication and updates to customers on order status
• Address and resolve issues impacting order fulfillment and customer satisfaction
• Collaborate with logistics and operations teams on transportation planning and execution
• Support the design and implementation of transportation programs
• Monitor and evaluate transportation program effectiveness and drive improvements
• Play a key role in meeting customer commitments in a complex transportation environment
• Contribute to process improvement and operational efficiency initiatives
• Participate in a leadership development path with growth potential across the supply chain

Requirements:

• Self-Starter with problem solving skills and excellent interpersonal skills
• Critical thinking in a fast pace environment; must be able to multi-task, problem solve, prioritize, and work under pressure
• Excellent follow up skills
• Microsoft Office Suite, must be proficient in using Excel and Windows 7 – 10
• Experience navigating through Internet Explorer and Chrome
• Must be authorized to work in the United States
• 5 plus years of ASI customer service experience preferred
• Bachelor's Degree
• Strong analytic and communication skills