Patient Placement Coordinator

< data-section-id="o009z9" data-start="0" data-end="32">Patient Placement Coordinator</>

Seeking a customer-focused professional to support patient placement coordination and treatment inquiries in a fast-paced healthcare environment. This role involves handling inbound/outbound communication, coordinating with hospitals and care teams, maintaining accurate patient records, and delivering excellent customer service while ensuring HIPAA compliance.

Responsibilities

• Respond to inbound calls, emails, faxes, and treatment placement inquiries
• Coordinate patient placement requests with hospitals, discharge planners, and case managers
• Maintain accurate patient and referral information within CRM/databases
• Partner with field operations and healthcare providers to support relationship-building efforts
• Meet department performance metrics, quality standards, and service goals
• Ensure confidentiality and compliance with HIPAA regulations
• Support process improvements and maintain strong follow-through on patient cases

Qualifications

• High School diploma or equivalent required
• Minimum 12 months of related customer service or healthcare support experience
• Strong communication, multitasking, and organizational skills
• Ability to work in a fast-paced, patient-focused environment
• Basic to intermediate Microsoft Office skills (Word, Excel, Outlook, Access)
• Data entry speed of 25 40 WPM preferred
• Willingness to work flexible or extended hours as needed