Scheduling and Customer Relations Coordinator

Role Overview

• Build technicians' routes and schedules using the 7Opteam tool to optimize productivity and travel.
• Coordinate the dispatch of parts in collaboration with the CET and the warehouse.
• Manage daily disruptions: absences, delays, unreachable customers, delivery issues, and appointment rescheduling.
• Maintain clear, proactive communication with technicians, managers, and other staff.
• Respond to customer inquiries via Zendesk and telephone.
• Inform, reassure, and propose rapid solutions when issues arise.
• Process post-service files (quotes/estimates, claims, and ticket follow-up).

Requirements

• Organized and responsive, able to juggle multiple priorities without losing attention to detail.
• Excellent interpersonal skills and comfortable with both verbal and written communication.
• Calm and rigorous, able to handle urgent situations with sound judgment.
• Motivated to contribute to the ecological transition while working in an agile, collaborative environment.
• Experience in logistics, scheduling/planning, or customer support is a plus.

Benefits

• Meal voucher card: €10/day, with €6 covered by Murfy.
• Health insurance: employee portion 100% covered by Murfy (if you choose to add a spouse or children, the additional family supplement will remain your responsibility).