Desktop Support Technician

What You'll Need to Have:

• Strong experience with troubleshooting desktop, laptop, VPN, mobility, and application-related issues
• ServiceNow experience is required
• Ability to provide polished, professional support to senior-level executives
• Strong verbal and written communication skills with the ability to communicate technical concepts clearly
• Experience handling escalated technical incidents and coordinating with multiple technology teams
• Proven customer service and customer support skills
• Strong onsite support experience in an enterprise environment
• Experience identifying issue trends and assisting with investigations and remediation
• Ability to prioritize and manage multiple work assignments effectively
• Minimum 3 years of related technical support experience preferred; 5+ years strongly preferred
• Preferred Qualifications:
• Experience supporting enterprise environments and executive leadership teams
• Associate degree in a technology-related field

Certifications or specialized technical training