IT User Support Technician
Ramsey, Minnesota, United States of America
Full Time
9 hours ago
No Visa Sponsorship
Key skills
Active Directory
About this role
Role Overview
- Provide remote or onsite IT support to H2O Innovation users
- Frequent travel to H2O's offices in the United States to support, improve or implement different software's
- Participate in the management of tickets and user requests: define priorities and ensure follow-up
- Contribute to the continuous improvement of the User Support department to increase the satisfaction and overall efficiency of users
- Participate in many different projects for the IT department
- Anticipate future needs according to the IT support department activities
- Performs other related duties
Requirements
- Technical school diploma or equivalent related to IT
- 5 years of experience in a related field
- Experience in configuring, installing and repairing IT equipment
- Knowledge in one or more of these software are considered an asset: Office 365, Windows 11, Windows Server 2019-2022, Active directory, VPN/Wi-Fi, mobile devices (cellphones and tablets)
- Excellent troubleshooting and problem-solving skills
- Be an excellent team player
Benefits
- Profit sharing bonus program
- Group Insurance plan including dental, vision & telemedicine
- 401K plan with employer's contribution
- Three (3) weeks of paid vacation per year
- Twelve (12) paid wellness days per year