Provide support to employees across all locations via helpdesk, email, and chat.
Research, diagnose, troubleshoot, and identify solutions to resolve system issues across all Mac & Windows-based computers, mobile devices, and other technology products/applications used.
Diagnose and provide basic network and VPN support.
Create and/or maintain user access, accounts, passwords, data integrity, and security across various systems and applications.
Ensure that leaving employees are offboarded from all systems and applications in a timely manner.
Conduct audits of applications to verify that access controls are correctly implemented.
Install and configure computer systems and applications within the company.
Work with third-party vendors to repair hardware issues.
Support endpoint security standards (2FA, antivirus, firewall, etc.).
Ensure that accesses and accounts are all created before the target onboarding date.
Facilitate onboarding calls with the new employees and ensure proper access and security guidelines are being followed.
Handles account deactivation for the offboarding users in a timely manner and ensures data is securely suspended.
Take ownership of the IT project-related tasks.
Identify infrastructure solutions to enhance the existing setup and ultimately improve the organization.

2-3 years of professional experience in Information Technology.
Strong technical knowledge of Mac and Windows operating systems and other relevant software.
Expertise in managing Cloud applications.
Knowledge of networking fundamentals and support experience (connectivity, VPN, printing, etc.).
Familiar with common access/authentication systems and tools (e.g. Okta, Oauth, Azure AD).
Familiar with Google Workspace, Zoom, Slack, MS Office, and other commonly used tools.
Strong analytical skills, communication skills, and the desire to stay up to date on the latest technology.
Ability to work in a fast-paced environment, prioritize appropriately, and handle multiple tasks simultaneously.

IT Support Associate

Key skills