Quality Engineer - Coffee

SharkNinja is a global product design and technology company that seeks a detail-oriented Quality Engineer to join their New Product Quality Team. The role involves leveraging data and consumer insights to drive continuous improvement in product and process quality, collaborating cross-functionally to ensure products meet consumer expectations.

Responsibilities:

• Analyze customer complaints and field failures to identify root causes and lead actionable engineering or customer-facing initiatives
• Act as the voice of the customer, coordinating and tracking corrective actions, follow-ups, and detailed reporting
• Drive continuous improvement efforts by reducing and preventing non-conformances, while defining metrics to evaluate success
• Collaborate with suppliers on 8D responses and corrective actions, supporting investigation reports and resolution updates
• Participate in design reviews (DFMEA, safety reviews), ensuring all quality requirements are met across documentation and manufacturing processes
• Monitor and analyze macro-level consumer experience to identify product performance trends and experience detractors
• Partner with the Customer Excellence team to track consumer sentiment and field reception of products
• Lead cross-functional issue tracker meetings, delegate actions, and maintain accountability across teams
• Evaluate engineering changes (ECNs) to ensure they do not negatively impact product quality
• Track and manage digital escalations, providing clear, accurate customer-facing responses
• Own product health reporting and drive enhancements toward a five-star user experience through iterative design improvements
• Proactively seek process efficiencies to maximize team effectiveness and impact
• Act as a product expert across cross-functional teams, addressing concerns and providing guidance
• Regularly present updates, insights, and strategic recommendations to senior leadership

Requirements:

• Bachelor's degree in Mechanical Engineering, Quality, Product Development, Human Factors Engineering, or a related field
• 2+ years of relevant experience, ideally within consumer goods or a fast-paced product environment
• Strong analytical, problem-solving, and root-cause analysis skills
• Ability to handle multiple projects and priorities with a high level of organization and independence
• Excellent written and verbal communication skills, including report writing and presentations
• Highly collaborative team player with strong interpersonal skills
• Demonstrated ability to drive change, influence cross-functional teams, and lead initiatives
• Solid understanding of: Product development lifecycles, Design and document change control, CAPA processes, Manufacturing and process control methodologies, Verification and validation procedures
• Proficient in Microsoft Office (Word, Excel, PowerPoint); experience with SharePoint is a plus
• Strong business acumen with an external focus – customer-centric mindset and awareness of industry trends
• Ability to thrive in a fast-paced, deadline-driven environment
• Willingness and ability to travel as needed