SharkNinja is a global product design and technology company that seeks a detail-oriented Quality Engineer to join their New Product Quality Team. The role involves leveraging data and consumer insights to drive continuous improvement in product and process quality, collaborating cross-functionally to ensure products meet consumer expectations.
Responsibilities:
- Analyze customer complaints and field failures to identify root causes and lead actionable engineering or customer-facing initiatives
- Act as the voice of the customer, coordinating and tracking corrective actions, follow-ups, and detailed reporting
- Drive continuous improvement efforts by reducing and preventing non-conformances, while defining metrics to evaluate success
- Collaborate with suppliers on 8D responses and corrective actions, supporting investigation reports and resolution updates
- Participate in design reviews (DFMEA, safety reviews), ensuring all quality requirements are met across documentation and manufacturing processes
- Monitor and analyze macro-level consumer experience to identify product performance trends and experience detractors
- Partner with the Customer Excellence team to track consumer sentiment and field reception of products
- Lead cross-functional issue tracker meetings, delegate actions, and maintain accountability across teams
- Evaluate engineering changes (ECNs) to ensure they do not negatively impact product quality
- Track and manage digital escalations, providing clear, accurate customer-facing responses
- Own product health reporting and drive enhancements toward a five-star user experience through iterative design improvements
- Proactively seek process efficiencies to maximize team effectiveness and impact
- Act as a product expert across cross-functional teams, addressing concerns and providing guidance
- Regularly present updates, insights, and strategic recommendations to senior leadership
Requirements:
- Bachelor's degree in Mechanical Engineering, Quality, Product Development, Human Factors Engineering, or a related field
- 2+ years of relevant experience, ideally within consumer goods or a fast-paced product environment
- Strong analytical, problem-solving, and root-cause analysis skills
- Ability to handle multiple projects and priorities with a high level of organization and independence
- Excellent written and verbal communication skills, including report writing and presentations
- Highly collaborative team player with strong interpersonal skills
- Demonstrated ability to drive change, influence cross-functional teams, and lead initiatives
- Solid understanding of: Product development lifecycles, Design and document change control, CAPA processes, Manufacturing and process control methodologies, Verification and validation procedures
- Proficient in Microsoft Office (Word, Excel, PowerPoint); experience with SharePoint is a plus
- Strong business acumen with an external focus – customer-centric mindset and awareness of industry trends
- Ability to thrive in a fast-paced, deadline-driven environment
- Willingness and ability to travel as needed