Business Analyst

eTeam is seeking an experienced Business Analyst to support high-priority programs. This role involves translating business needs into actionable requirements, improving processes, and collaborating with various stakeholders to drive execution across global initiatives.

Responsibilities:

• Lead requirements elicitation through workshops, interviews, and discovery sessions across business and technical stakeholders
• Translate business needs into clear, testable requirements and user stories with well-defined acceptance criteria
• Manage requirements throughout the lifecycle, including traceability, change control, and impact assessment for evolving scope
• Develop AS-IS and TO-BE process maps (e.g., using BPMN, Visio, Lucidchart) and maintain related documentation
• Identify process bottlenecks, risks, and improvement opportunities; recommend options and facilitate decisions
• Perform structured analysis to break down complex, ambiguous problems into logical components
• Conduct root-cause analysis, impact analysis, and cost/benefit assessment to support decision-making
• Produce key BA deliverables (BRDs, functional specifications, user stories, acceptance criteria, process flows) and keep them current and accessible
• Present findings, options, and recommendations in a clear, concise manner tailored to business and technical audiences
• Map and manage a broad stakeholder landscape; understand priorities, constraints, and pain points across functions
• Facilitate alignment among stakeholders where there are conflicts or competing requirements; support decision forums as needed
• Help define problem statements, desired outcomes, and success metrics for leaders initiatives and features
• Support the development of business cases by estimating benefits, costs, risks, and change impacts
• Partner with Product Owners and Program Managers to refine and prioritize backlogs based on value, risk, and dependencies
• Contribute to defining MVP scope, release plans, and feature priorities that align with long-term product and platform strategy
• Apply domain knowledge to ensure solutions are practical, compliant, and aligned with typical industry processes and KPIs
• Ensure regulatory, compliance, and risk considerations are understood and reflected in requirements and designs, escalating where needed
• Use data (reports, dashboards, KPIs) to understand current performance, validate hypotheses, and support recommendations
• Collaborate with analytics and reporting teams to define requirements for new metrics, dashboards, and insights
• Maintain a high-level understanding of relevant systems, integrations, data flows, and architecture to inform feasible solution options
• Work closely with architects, developers, and QA to clarify requirements, support solution design, and ensure test coverage aligns with business needs
• Use requirements and agile delivery tools (e.g., Jira, Azure DevOps, Confluence) to maintain backlogs, document decisions, and track progress
• Build and maintain process and data models using tools such as Visio, Lucidchart, or similar
• Demonstrate advanced proficiency in Excel, PowerPoint, and Word to analyze data, build models, and create clear, executive-ready materials
• Drive productive discussions, ensuring appropriate stakeholder participation and clear outcomes, actions, and owners
• Influence stakeholders toward realistic, value-driven solutions and manage trade-offs between scope, timeline, and quality
• Challenge assumptions respectfully, using data and structured analysis to support recommendations
• Support change management activities in partnership with change managers, including stakeholder impact assessment, communications, training needs, and adoption tracking
• Demonstrate resilience and adaptability in a fast-paced, ambiguous environment, balancing multiple priorities and shifting demands
• Rapidly learn new domains, systems, and ways of working as leaders priorities evolve

Requirements:

• Bachelor's degree in Business, Information Systems, Operations, or a related discipline (or equivalent practical experience)
• Experience as a Business Analyst or similar role in complex, cross-functional initiatives
• Proven experience leading end-to-end requirements and process analysis for large programs or portfolios
• Demonstrated experience working in agile or hybrid delivery environments with Product Owners and cross-functional teams
• Strong track record of partnering with senior stakeholders, managing conflicting priorities, and driving alignment
• Hands-on experience with common BA and delivery tools (e.g., Jira, Azure DevOps, Confluence, Visio/Lucidchart, Excel, PowerPoint)
• Excellent communication skills (written, verbal, visual) with the ability to tailor messages for executive, business, and technical audiences
• Highly organized, detail-oriented, and comfortable operating in a dynamic, changing environment
• Structured, analytical thinker with strong problem-solving skills and attention to detail
• Collaborative, with a partnership mindset and strong interpersonal skills
• Confident, resilient, and comfortable facilitating complex discussions and challenging constructively
• Proactive and self-directed, with a bias for action and strong follow-through
• Comfortable working with ambiguity and evolving priorities, while maintaining focus on outcomes and value