Remote Customer Support Manager

AO Globe Life is hiring qualified individuals to join their mission-driven, fully remote team. The role of Customer Support Manager involves connecting with individuals interested in benefit programs, guiding them through available options, and maintaining organized client records while providing excellent customer support.

Responsibilities:

• Connect with individuals who have expressed interest in learning about benefit programs
• Schedule and conduct virtual consultations with clients via Zoom
• Guide individuals and families through available benefit options
• Assist clients through the enrollment process with professionalism and care
• Maintain accurate and organized digital client records
• Provide responsive customer support and follow-up communications
• Participate in weekly training and mentorship sessions
• Build positive client relationships that support long-term trust and service

Requirements:

• Strong interpersonal and communication skills
• Organized, self-motivated, and comfortable working independently
• Confident speaking on video and comfortable using digital tools
• Passion for helping others and contributing to a service-focused mission
• Must be legally authorized to work in the United States
• Reliable internet connection
• Windows-based laptop or desktop computer with a functioning webcam
• Experience in customer service or client-facing roles is helpful but not required