Manager, Professional Services Engineers

GitLab is the intelligent orchestration platform for DevSecOps. As the Manager of Professional Services Engineers, you will manage a team that delivers installation, migration, training, and advisory services across the GitLab platform, ensuring high-quality outcomes and customer satisfaction.

Responsibilities:

• Lead and manage a team of Professional Services Engineers, supporting their growth, performance, and day-to-day delivery across customer engagements
• Develop team members through regular 1:1s, coaching, feedback, and career conversations that help them grow their technical and consulting skills
• Own delivery outcomes across your team’s portfolio, including implementations, migrations, advisory services, and statement of work engagements
• Monitor project health, identify delivery risks early, and step in directly or escalate when needed to keep customer work on track
• Partner with Technical Architects, Engagement Managers, Sales, and Customer Success to plan, scope, resource, and support successful services engagements
• Track team utilization, customer satisfaction, and escalation trends, and use those insights to improve team performance and operational effectiveness
• Act as a senior escalation point for complex customer situations, helping guide resolution while maintaining a high bar for service quality
• Contribute to the continuous improvement of Professional Services processes, tooling, knowledge sharing, and delivery standards across the broader organization

Requirements:

• Significant experience leading and developing high-performing technical teams in a customer-facing environment
• A strong technical foundation in software delivery, DevSecOps, platform engineering, or a related area, with the ability to engage credibly in technical discussions
• Experience managing or supporting professional services, implementation delivery, migration programs, or technical consulting engagements for enterprise customers
• Proven ability to navigate customer escalations, balance competing priorities, and drive clear outcomes in complex situations
• Strong collaboration skills and the ability to work effectively with cross-functional partners such as Sales, Customer Success, and Technical Architects
• A delivery mindset focused on accountability, quality, and measurable results rather than activity alone
• Comfort working in a fully remote, asynchronous organization with strong written communication and organizational skills
• Alignment with GitLab's values and the ability to lead with transparency, trust, and a focus on team development