Customs Brokerage Account Manager
United States of America
Full Time
6 hours ago
Visa Sponsor
Key skills
Customs Brokerage LicenseSupply Chain Industry ExperienceNew Business SalesAccount ManagementOperations in 3PL or Freight ForwardingInternational Supply Chain KnowledgeEnd-to-End Logistics ProcessesBusiness Intelligence (BI)Mesur.ioOnline TrackingMulti-lingual SpanishMulti-lingual Mandarin/CantoneseBISales
About this role
Alba Wheels Up International, LLC is seeking a Customs Brokerage Account Manager to play a pivotal role in shaping the company's future. The role involves managing designated accounts, creating key account strategies, and ensuring customer compliance with US Customs Regulations while delivering exceptional service.
Responsibilities:
- Classify goods (general, not expert) and possess knowledge of basic Customs Brokerage regulations
- Directly manage designated accounts: engage with customers and ALBA’s network as the primary developer of relationships. Become a trusted advisor and the customer’s voice within our firm
- Create and maintain key account strategies: define strategic approaches through solutions, internal/external positions on RFQs and RFPs; partner with departments to deliver best-in-class service and competitive pricing
- Identify new opportunities: expand business scope and solutions with designated customers, create a sizeable pipeline, and maintain a high closing ratio
- Create and present targeted Business Reviews: update client strategies, priorities, and business strategy while introducing new ideas and continuous improvement
- Demonstrate technological aptitude: understand and share key technology offerings (BI, Mesur.io, online tracking)
- Collaborate effectively with other Key Account Managers
- Monitor monthly performance reports: volume, profitability, and pipeline, ensuring immediate actions in case of deviations
Requirements:
- Customs Brokerage License required
- 5+ years of supply chain industry experience in new business sales, account management, or operations in a 3PL, freight forwarder, or other relevant logistics provider scenario
- In-depth knowledge of international supply chain and experience with clients on a national and/or global scale
- Account management experience within various verticals: Beverage, Food/Perishables, Fashion Apparel/Accessories, Chemical/Raw Materials, and Hi-Tech/Semiconductor
- Exceptional customer service skills
- Ability to engage clients on company technology
- Experience with end-to-end logistics processes and solutions
- Multi-lingual a plus (Spanish or Mandarin/Cantonese)