Provide dedicated enterprise leadership for the unified intelligence and orchestration layer that powers engagement across SMS, Conversational AI, digital experiences, and agent-assisted calls
Build the enterprise brain that brings together member context, interaction history, journey status, preferences, intents, next-best actions, and operational signals into a reusable platform
Create accountability across enterprise AI intake and delivery alignment, AI solutions engineering and reuse, EHAP marketplace and governance automation, and predictive member engagement capabilities
Define and evolve the strategic roadmap for agentic AI intelligence and member orchestration
Identify opportunities to reuse and extend existing AI platform modules, orchestration patterns, marketplace assets, and shared services in new enterprise solutions
Maintain awareness of AI market trends, platform patterns, and emerging tools
Translate the enterprise vision for a unified member intelligence and orchestration layer into a sequenced roadmap of capabilities, use cases, and delivery priorities
Partner closely with AI Engineering, EHAP, and enterprise platform teams to ensure orchestration capabilities are built on reusable architecture, shared services, and governed design patterns
Oversee multiple enterprise AI service engagements concurrently, from intake and scoping through development, deployment, stabilization, and value realization

Requires a BA/BS degree in Information Technology, Computer Science or related field of study
Minimum of 15 years of leadership experience in programming environment
Experience leading in large, matrix environments
Proven experience developing cross-functional relationships and leading through influence and expertise
Blended experience delivering results in large corporate environments, as well as fast-growing start-up organizations

Staff Vice President, Agentic AI

Key skills