Member Services Account Manager

Role Overview

• The Member Services Account Manager plays a critical role in overall member satisfaction and retention.
• Member Services Account Managers have the expertise to guide members from implementation through renewal and expansion.
• They are responsible for building relationships to understand member priorities and positioning our products, programs, and services to deliver solutions that meet those needs.
• Member Services Account Managers will monitor account health, craft member management plans leveraging best practices to drive new program and product adoptions, as well as provide technical support as needed.
• Member Services Account Managers have direct experience in enrollment management at community colleges, regional public systems, or other institutions that admit the majority of their applicants.

Requirements

• Candidates must live in the United States.
• Willing to travel to attend twice annual Common App Retreat.
• Bachelor’s degree or higher from four-year college or university; or an equivalent combination of education and experience.
• 2-4 years of customer/member service background.
• Experience in admissions or enrollment management with community colleges, regional public systems, or other institutions that admit the majority of their applicants.
• Exceptional verbal and written communication, presentation skills, and active listening skills.
• Outstanding organizational skills, keen attention to detail, and the ability to successfully manage many accounts and priorities.
• Quick learner in order to understand new technology and communicate technical concepts to different audiences while paying special attention to detail.
• Ability to understand organizational structure, products, and processes to educate both internal teams and members.
• Highly collaborative with the ability to effectively work as part of a team and as an individual contributor.
• Professional, positive and friendly approach; at ease when meeting new people and able to quickly build rapport, via phone, email, and in person.
• Working knowledge of Google Suite.
• Knowledge of Common App software and organization.
• Ability to effectively present information and respond to questions from senior management, staff, and member colleges and universities in a concise and positive manner.
• Analytical ability.
• Experience with Salesforce and Acuity Scheduling.
• Project or account management experience

Benefits

• Work-Life balance
• Virtual-first office
• Paid Time Off (PTO)
• Seven company-wide holidays
• Nine floating holidays*
• Sick leave
• Monthly mental health day
• Choice of PC of MAC laptop
• May choose an external monitor, keyboard, mouse, and/or headset
• One-time office set-up stipend
• Monthly remote work stipend
• Monthly mobile stipend
• Market-based salaries
• Performance-based bonus
• 403(b) retirement plan
• 5% company contribution
• additional 5% company match
• 3-year vesting schedule
• Participation may begin immediately
• Choice of two health insurance plans
• Health Savings Account, depending on health plan selection
• Medical Flexible Savings Account, depending on health plan selection
• Vision insurance
• Dental insurance
• Insurance coverage begins on the date of hire
• Dependent Care Flexible Spending Account
• Maven virtual clinic for women’s and family health
• Company provided life and ad&d insurance
• Opportunity to purchase additional life insurance for self, spouse, and dependents
• Company provided short and long-term disability insurance
• Budgeted annual funds for professional development
• Growth opportunities within the company
• Mutual of Omaha Employee Assistance Program
• Mutual of Omaha will preparation services
• Mutual of Omaha travel assistance
• Payroll dedication pet insurance through PinPaws
• 1Password family account