Communicate with international customers via phone and email
Retrieve and compile information as requested from records, emails, and other documents.
Support high-demand clients with urgency, professionalism, and clear follow-through in a fast-paced environment.
Perform administrative and data entry tasks, including analyzing and interpreting Microsoft Excel data and managing databases.
Review forms, data, and other information to ensure accuracy and conformance to established procedures and policies.
Verify data for accuracy, completeness, and compliance with established procedures to submit data to the federal government.
Compile and submit data to regulatory authorities in compliance with established procedures.
Assist in the development and documentation of Standard Operating Procedures (SOPs) for internal teams and client-facing services.
Collaborate with cross-functional teams to design and implement new regulatory services.

At least 2 years of experience working in regulatory affairs, compliance, customer service, administrative, or data entry-driven role
Bilingual English/Spanish communication skills required
Experience developing or maintaining SOPs or regulatory documentation
Strong problem-solving and critical thinking skills
Comfortable working in a fast-paced role with shifting priorities and time-sensitive client needs
Ability to diagnose client needs and build relationships through a consultative approach
Understanding of cosmetic regulations (FDA, Health Canada, EU, etc.) is highly preferred

Remote work flexibility within select U.S. states
Comprehensive benefits package including medical, dental, vision, mental health services, 401(k) with company match, and paid time off
Work environment focused on innovation and collaboration
Fun, collaborative work environment

Bilingual Global Registration Specialist – Cosmetic Services

Key skills