Serve as the primary point of contact for our AI enterprise customer throughout the data center development phase, owning the relationship end-to-end.
Build and maintain deep, trust-based relationships with senior stakeholders on the customer side, ensuring they feel informed, supported, and confident in Giga at every stage.
Coordinate cross-functionally with internal account executives, project managers, and engineering teams to ensure customer commitments are met on time and to spec.
Proactively surface and resolve issues before they become escalations — acting as the connective tissue between the customer and the internal teams executing the work.
Lead regular cadence calls and executive business reviews, translating complex project updates into clear, confident communication for the customer.
Develop and execute a growth strategy for the account post-development, identifying expansion opportunities and positioning Giga for follow-on business.
Track account health, customer satisfaction, and key milestones — reporting internally on risks, wins, and strategic opportunities.

5+ years of experience managing large enterprise accounts, ideally in infrastructure, energy, construction, or a similarly complex, capital-intensive industry.
Proven track record of owning high-value customer relationships from contract close through delivery and renewal.
Strong cross-functional coordination skills — comfortable working alongside engineering, project management, legal, and finance teams simultaneously.
Excellent communication and executive presence; able to represent Giga confidently in front of C-suite and senior customer stakeholders.
Experience managing accounts with long development or delivery cycles with multiple concurrent workstreams.
Ability to identify commercial growth opportunities within an existing account and build internal alignment to pursue them.

Subsidized health, dental, and vision insurance
Equity (options) in a rapidly growing startup
401(k) with 4% employer match
Unlimited PTO
Parental leave
Healthcare and Dependent Care Flexible Spending Accounts (FSA) or Health Savings Account (HSA)
Commuter benefits
Monthly team onsites where all offices come in–person to collaborate

Account Manager, AI

Key skills