Participating in high volume inbound and structured leads-based outbound calling
Providing high quality customer service to a wide and diverse range of customers
The retention and growth of existing customers
Understanding customer ambitions and help them realise their business growth and development goals
Contributing to a high performing team culture
Meeting assigned performance targets across the balanced scorecard
Effective collaboration with stakeholders

Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.
Portfolio Management: The selection, prioritisation and management of a portfolio of work/and or customers in line with its strategic objectives and capacity to deliver.
Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services.
Credit Assessment and Management: Assessing, advising, monitoring and/or approving a customer's credit worthiness.
Data Analysis: Collecting, profiling and analysing data to translate into meaningful insights.

Business Banking Manager, Health

Key skills