Senior Customer Asset Management Specialist

Role Overview

• Responsible for the first escalation point within the Customer Asset Management team
• Resolve complex situations that require advanced level of troubleshooting
• Review processes for improvements with Supervisor
• Step in when the Supervisor is unavailable
• Coordinate with other departments to ensure customer satisfaction

Requirements

• 3-5 years working within a Customer Service in a Sales Support or Logistics environment, complete understanding of current processes
• Computer literate and good command of Microsoft Office. Professional communication skills and strong business acumen. Team player with leadership abilities.
• Highly organized and able to concurrently handle multiple tasks and projects
• Flexible schedule
• Ability to work evenings, weekends and stat holidays as required
• Must be fluent in English, both written and verbal.
• Spanish and French an asset
• Work both indoors and outdoors year-round, and climb on and off large equipment and trucks

Benefits

• Medical, dental, vision, and basic life insurances
• 401k plan with 100% match for the first 4% contributed
• 15 days of PTO each year