Material Damage Specialist

Role Overview

• Ensures equitable settlement of damages and maintains good customer service and shop relations.
• Inspect and evaluate either in the field or virtually the degree of physical damage to vehicles for first and third party claims; complete detailed summary of damage and estimate cost of repair based on knowledge of equipment, parts and present values.
• Present estimates and reach agreed upon price with repair facility, and confirm assessment of damages and costs; negotiate settlements with related parties as necessary.
• Research actual cash value of vehicles and parts by gathering and analyzing current market information to reach a settlement for total losses.
• Take photographs of vehicle and physical damage to aid in the determination of liability and to substantiate findings; submit with completed reports and thorough documentation.
• Perform re-inspections and/or authorize supplemental repairs as necessary to ensure quality service and thorough restoration of damage.
• Maintain communication with clients throughout repair process; report initial evaluation and summary of damage, explain relevant procedures, respond to customer inquiries; provide complete, courteous and timely customer service.
• Keep abreast of current values of vehicles and parts, changes in the industry and in Company policies and procedures.
• Ensure ongoing adjudication of claims within company standards and industry best practices and regulations.
• Produce grammatically correct and clearly written correspondence including letters, memos, reports and claim file documentation.
• Complies with state and federal laws, Department of Insurance criteria, insurance carrier criteria and follows and enforces Aspire General Insurance/partner’s policies, procedure and work rules.
• Writes appraisals using licensed software.
• Regular and predictable punctuality and attendance.
• Other duties as necessary.

Requirements

• Five plus years’ experience in Property and Casualty insurance industry
• College degree preferred
• Must have a clear understanding of insurance industry practices, standards and terminology
• Five plus years of Auto vehicle estimating, all types of vehicle damage claims and repairs and total losses including the most complex repairs with moderate management oversight
• Will assist supervisor in the onboarding and assimilation of new team members
• Must be able to pass a background check with the anticipated goal of acquiring and maintaining a current Independent Adjuster License with the Department of Insurance
• Must have a disciplined approach to all job-related activities
• Must have a solid foundation of personal organization, sound decision making and analytical skills, strong interpersonal and customer service skills.
• Ability to develop excellent working relationships with staff, clients and shops
• Ability to communicate with others in an effective and friendly manner, one that is conducive to being a conscientious team member, fostering a spirit of good will, indicative of a professional environment and atmosphere
• Ability to be a team player and work cohesively with other Company Partners and Companies staff to achieve company goals
• Able to represent the company in a professional manner and contribute to the corporate image
• Able to consistently provide excellent client service.

Benefits

• Medical
• Dental
• Vision
• HSA*
• PTO
• 401k
• Company Observed Holidays