Responsible for providing oversight of a customer's revenue cycle relationship and acting as the advocate for the customer in the relationship with Qualifacts.
Serve as the primary point of contact for RCM clients, managing their accounts, driving client engagement, and delivering top-notch service.
Building and maintaining strong, long-lasting relationships with clients.
Proactively managing a portfolio of RCM client accounts.
Collaborating with cross-functional teams to ensure a smooth and efficient onboarding process for new RCM clients.
Continuously monitoring key performance indicators (KPIs) and financial metrics for clients.
Regularly communicating with clients to provide updates on their account status and gather feedback.

Bachelor’s degree, plus 3 years of related experience in client success, account management in healthcare, or RCM industry; or master’s degree and 1 year of related experience.
Experience in a customer facing role in healthcare with responsibility using EHR applications for medical billing, or Behavioral Healthcare billing.
Experience with state billing requirement and insurance standards across different states.
Exhibits strong RCM knowledge.
Has strong software knowledge.
Possess wide-ranging experience, using in-depth professional knowledge, acumen, concepts, and company objectives to develop, resolve customer business requirements.
Understand the interrelationships of different EHR functionality and impacts.
Competent with reporting and data analytics in support of engagement requirements.
Competent in all aspects of Customer and Qualifacts compliance needs – including GAAP, Medicare/payer requirements, and State and Federal mandates.

Qualifacts is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.

Revenue Cycle Relationship Manager – EHR Platform

Key skills