Risk Analyst, Issue Management

Role Overview

• Support the governance, execution, and continuous improvement of the Enterprise Issue Management program.
• Partner with Risk, Security, Compliance, and Business Unit (1 st Line Risk) stakeholders to ensure issues are identified, documented, remediated, and closed in accordance with program standards.
• Drive consistency, increase accountability, and influence stakeholders across the enterprise while strengthening the organization’s overall risk posture.
• Drive enterprise Issue Management governance by monitoring issue lifecycle activities, policy compliance, service level expectations, and overall program health while partnering with stakeholders to promote timely remediation and effective risk mitigation.
• Perform quality assurance reviews of issues and remediation plans to ensure complete and accurate documentation, clear risk articulation, effective root cause analysis, and compliance with enterprise standards.
• Analyze issue data to identify recurring themes, systemic control weaknesses, emerging risks, opportunities to reduce repeat risk events, and strengthen risk mitigation.
• Develop executive-ready reporting on key metrics and insights: past-due, high-risk and aged issues, issues lacking remediation plans, risk acceptance requests, and escalations.
• Serve as a trusted advisor to Risk and Business Unit stakeholders by interpreting program requirements, providing guidance, and promoting consistent issue management practices.
• Leverage stakeholder feedback to improve Issue Management processes, tooling, reporting, and operational efficiency.

Requirements

• Five to seven years of experience in risk management, audit, compliance, enterprise governance, or related control oversight function; preferably including experience supporting or overseeing the issue/finding management lifecycle.
• Experience working within fintech, financial services, or other regulated technology industries.
• Experience administering or enhancing GRC platforms (e.g., Archer), including workflow optimization, user experience improvements, and release planning.
• Strong critical thinking, stakeholder management, and influencing skills with the ability to challenge constructively, identify risk insights, and drive outcomes without direct authority.
• Strong process execution experience, able to independently lead process improvement, change management, and transformation initiatives from ideation to execution.
• Self-motivated team player who works effectively both independently and in a collaborative environment with a passion for continuous improvement.
• Bonus if you have experience facilitating governance forums or stakeholder training to large audiences.
• Experience using reporting and visualization tools (e.g., Power BI, Quickbase) to develop dashboards and program metrics for senior audiences and/or committees.

Benefits

• A modern, international work environment built on collaboration, flexibility and respect
• A competitive salary and benefits
• The chance to work on some of the most challenging, relevant issues in financial services & technology with a dedicated and motivated team
• A variety of career development tools, resources and opportunities
• Time to support charities and give back in your community