Forward-Deployed Engineers are how Rocket gets into production.
You take the platform to a hotel group and make it work in their environment: their PMS configuration, their data model, their sales process, their edge cases.
You sit between engineering, product, and the customer — configuring integrations and mapping data one day, standing in a hotel’s sales office untangling a live workflow the next.
You own the technical success of each customer rollout — from initial system integration through go-live to steady production usage.
You run multiple deployments in parallel, remote and on-site across the DACH/EU region, and later the US.
Configure and validate Rocket’s connections to PMS, CRM, and enterprise systems: API setup, webhooks, data synchronization, and customer-specific data mapping.
When something breaks at a customer, you’re the one who fixes it — debugging across our stack and theirs, communicating clearly with hotel operators and IT teams alike, and turning every incident into an engineering requirement so it doesn’t happen twice.
You see how Rocket is actually used before anyone else does. You bring structured field insight back to Product and Engineering and directly shape the roadmap.

3–6+ years in solutions engineering, technical consulting, integration/implementation roles, or software engineering
Degree in Wirtschaftsinformatik, computer science, engineering — or equivalent proven technical depth from practice
Strong understanding of APIs, data flows, and system integration; able to read logs, test endpoints, and configure connections (scripting ability in Python/SQL is a plus, not a requirement)
Structured troubleshooting instinct: you can isolate whether a problem sits in our system, the customer’s system, or the data in between
Experience working directly with customers or external stakeholders — and enjoying it
Clear communicator with technical and non-technical audiences, from hotel sales teams to IT departments
Strong English (B2–C1); [German requirement — confirm]
Willingness to travel and a valid Schengen visa (or eligibility to obtain one)

Work with real AI technology at international level — not as a pilot project, but as our business model.
Genuine room to shape things.
Your ideas do not land in a suggestion box; they land in the next iteration.
A short path to the management team.
Decisions take days, not committee rounds.
Growth you are part of.
We are building the company’s next chapter — with roles, responsibility and prospects that did not exist a year ago.
Leipzig as your primary base , with regular time in the office and flexible remote work.
Permanent contract, full-time.
Performance bonuses for demonstrable results.
Multi-day team events in places that are actually fun.

Forward-Deployed Engineer, FDE

Key skills