Administrative Manager

Role Overview

• Oversee daily administrative and operational activities to ensure efficient business operations.
• Develop, document, and improve company procedures and standard operating processes.
• Identify operational inefficiencies and implement practical process improvements.
• Monitor operational KPIs and recommend strategies to improve productivity.
• Coordinate cross-functional initiatives between Sales, Purchasing, Customer Service, Warehouse, Accounting, and Leadership.
• Lead special projects and company-wide operational initiatives.
• Oversee purchasing activities to maintain inventory availability while meeting business objectives.
• Evaluate vendor performance based on pricing, quality, delivery, and service.
• Build and maintain strong relationships with suppliers.
• Negotiate pricing, purchasing terms, and vendor agreements when appropriate.
• Analyze purchasing trends and identify cost-saving opportunities.
• Support sourcing initiatives for new vendors and products.
• Monitor inventory accuracy and product availability.
• Collaborate with warehouse operations on replenishment and inventory control.
• Analyze inventory reports to identify shortages, excess inventory, and purchasing opportunities.
• Improve inventory management procedures and reporting.
• Coordinate inventory audits and reconciliation activities.
• Oversee customer service processes to ensure exceptional customer satisfaction.
• Establish customer service standards and monitor service performance.
• Resolve escalated customer issues.
• Manage office administration, facilities, equipment, and vendor relationships.
• Improve administrative workflows and office systems.
• Maintain company records and document management processes.
• Support budgeting, financial reporting, and month-end reconciliation activities.
• Assist with Accounts Payable and Accounts Receivable processes.
• Review operational expenses and purchasing performance.
• Monitor financial and operational KPIs.
• Maintain data integrity within Microsoft Dynamics 365 Business Central.
• Identify automation opportunities and implement technology solutions to improve efficiency.
• Create operational dashboards and reports to support leadership decision-making.

Requirements

• Minimum of 5 years of experience in administration, operations, purchasing, finance support, business management, or related fields.
• Experience leading cross-functional operational initiatives.
• Experience improving business processes and operational workflows.
• Experience within industrial distribution or manufacturing is preferred.
• Strong knowledge of administrative and operational management.
• Experience in purchasing, inventory management, and vendor relations.
• Understanding of budgeting, financial reporting, and operational metrics.
• Experience implementing process improvements and scalable business systems.
• Advanced proficiency in Microsoft Office, especially Excel.
• Experience with Microsoft Dynamics 365 Business Central is preferred.
• Familiarity with business reporting and operational dashboards.
• Excellent organizational and project management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to exercise independent judgment and make operational decisions.
• High attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Leadership, collaboration, and continuous improvement mindset.

Benefits

• Health insurance
• Flexible work arrangements