About this role

Serve as the primary point of contact for assigned client accounts
Develop and maintain a thorough understanding of client requirements, operational expectations, and business objectives
Partner closely with operational leaders and support teams to ensure service delivery remains aligned with client expectations
Facilitate clear communication between clients and internal stakeholders
Participate in regular client meetings and business reviews
Monitor account performance and customer feedback
Proactively address client concerns and coordinate resources across the organization
Support the implementation of new initiatives, process improvements, and operational changes affecting assigned accounts
Maintain accurate account documentation, action plans, meeting notes, and performance reporting
Prepare and present client-facing reports and performance updates
Act as an advocate for the customer

Bachelor's degree in Business, Supply Chain, Logistics, Communications, or a related field preferred
3–5 years of experience in account management, client services, customer experience, operations support, or a related field
Knowledge of account management, customer service, and client relationship management practices
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
Strong communication, problem-solving, and relationship-building skills

Account Manager – Final Mile

Key skills