Own day-to-day relationships across a book of existing customers, with retention as your first priority.
Own the customer handover for new accounts, coordinating with Operations so accounts start well, expectations are clear and onboarding runs smoothly.
Run a regular cadence of check-ins and business reviews that keep customers engaged and show them the value and outcomes they are getting from Skuuudle.
Drive adoption of our tool and services across each account, so customers get full value from what they have and rely on Skuuudle day to day.
Spot risk early and act on it: low usage, quiet stakeholders, support issues or an approaching renewal.
Grow accounts where it is right for the customer, through additional products, data, teams or markets.
Turn happy customers into references, case studies and referrals.
Build relationships beyond your main contact so accounts do not rest on a single person.
Work with our Operations team to turn delivery and results into clear value for the customer.
Be the voice of the customer inside Skuuudle, feeding client needs, gaps and feedback to our Operations and product teams.
Handle renewals, everyday commercial terms and uplift conversations, partnering with the Strategic Account Director on larger, strategic or complex deals.
Keep accurate records of account health, renewal dates, next steps and pipeline.

Experience managing a book of existing B2B customers, ideally in SaaS, data, analytics or a related field.
A retention-first mindset: you keep customers successful, engaged and renewing.
Confidence handling renewals, uplift conversations and everyday commercial terms.
Well organised, with the discipline to track many accounts, renewal dates and next steps at once.
Strong relationship skills with both day-to-day contacts and more senior stakeholders.
A collaborative style that works closely with Operations, onboarding, product and support.
Experience in retail, retail pricing, competitor or comparable market-data environments is a plus.

Account Manager

Key skills