Operations Manager – Product Integration, User Adoption

Role Overview

• Lead a multidisciplinary team responsible for user enablement, testing, training, operational support, issue triage, and platform health monitoring.
• Serve as the primary connection point between platform users and product teams, ensuring feedback is heard, analyzed, and translated into actionable improvements.
• Drive platform adoption through data-driven insights, user engagement strategies, and continuous improvement initiatives.
• Partner closely with Product Managers, Product Owners, Business Analysts, Technology teams, and leadership to identify trends, escalate risks, and enhance the user experience.
• Monitor platform performance, user satisfaction, operational readiness, and support channels to improve outcomes and service delivery.
• Foster a culture of collaboration, accountability, innovation, and operational excellence.

Requirements

• Bachelor's degree in accounting or finance, or equivalent work experience
• Three to five years of experience in trust and securities operational functions
• Three to five years of management experience
• Strong knowledge of trust and securities operations, products, systems, and services
• Experience leading teams focused on operational excellence, user support, training, testing, or process improvement
• Proven ability to analyze data, identify trends, and drive informed decision making
• Excellent relationship-building and stakeholder management skills
• Strong organizational, project management, and problem-solving abilities
• Experience leading through change and managing multiple priorities simultaneously

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law