Clinical Operations Manager

Role Overview

• Provide clinical leadership and oversight for the Mind & Mood Clinical Care Network, including supervision and collaborative leadership with psychiatrists, family physicians and other mental health professionals.
• Ensure clinical services meet professional, ethical, and regulatory standards and align with best and emerging practices in mental health care.
• Collaborate with the Medical Director to develop and ensure compliance with clinic policies and procedures.
• Support case consultation, clinical decision-making, and service planning across interdisciplinary teams.
• Oversee daily clinic operations to ensure efficient, coordinated, and client-centred service delivery.
• Directly supervise the Administrative Support Coordinator, including workload management, coaching, issue management, and performance management.
• Ensure effective scheduling, clinic flow, and coordination of appointments across service streams.
• Oversee intake, triage, waitlists, and client allocation processes to ensure timely, equitable, and transparent access to services.
• Provide leadership for intake and navigation functions to ensure clients receive clear information, appropriate referrals, and coordinated access to services.
• Support advocacy and navigation of community, health system, and internal resources for individuals accessing services.
• Ensure privacy, confidentiality, and security of client records in compliance with legislation, organizational policy, and professional standards.
• Lead the development, implementation, and refinement of clinic policies, procedures, and operational guidelines.
• Manage future implementation of mental health supports in alignment with the Mind and Mood service model.

Requirements

• Registered Social Worker (RSW), Registered Clinical Counsellor (RCC) or equivalent in good standing with the applicable regulatory body.
• Master’s degree in relevant clinical discipline.
• Minimum of 5–7 years of progressive clinical experience, including leadership or management responsibilities.
• Experience supervising regulated health professionals; experience working alongside psychiatrists is an asset.
• Experience running a clinic or clinical program that provided direct care for community members seeking mental health support.

Benefits

• Health insurance
• Paid time off
• Professional development