Membership Manager

Role Overview

• Achieve individual membership growth goals that contribute to overall council membership objectives for girls and adult volunteers.
• Serve as the primary relationship manager for an assigned geographic territory, developing sustainable community partnerships that increase awareness of and access to Girl Scouts.
• Develop and execute territory-based growth strategies using demographic data, market trends, school and community intelligence to identify new opportunities for membership growth.
• Build, cultivate and maintain strategic relationships with schools, municipalities, libraries, businesses, faith communities, cultural organizations, youth-serving agencies and other community partners to establish a sustainable pipeline of membership opportunities.
• Represent Girl Scouts of Northern New Jersey at community meetings, networking events, school activities, festivals, recruitment events and other outreach opportunities to strengthen community presence and generate new leads.
• Generate, qualify, manage and follow up on prospective girl, volunteer and community partner leads, ensuring timely communication and effective conversion through collaboration with Membership Support and other internal teams.
• Execute local recruitment initiatives aligned with the council's strategic plan and annual business plan, creating opportunities that increase girl and adult participation.
• Analyze Salesforce data, membership reports and demographic information to monitor lead activity, identify trends, evaluate recruitment effectiveness and adjust territory strategies as needed.
• Collaborate closely with Membership Support, Community Engagement, Member Experience, Volunteer Experience, Marketing and other departments to maximize recruitment opportunities and deliver an exceptional member experience.
• Support member retention by maintaining community relationships and identifying opportunities for continued engagement throughout the membership year.
• Ensure Girl Scouting remains welcoming and accessible by promoting diversity, equity, inclusion and belonging in all recruitment and partnership efforts.
• Foster community relationships that reflect the religious, racial, ethnic, cultural, social and economic diversity of the communities we serve.
• Participate in council-wide programs, events, initiatives and public relations activities, supporting the overall mission and goals of GSNNJ.
• As part of a collaborative organization, actively identify opportunities to engage prospective girls, volunteers, community partners, donors and other stakeholders, connecting them with the appropriate staff to strengthen the council's overall impact.

Requirements

• Bachelor's degree or equivalent related experience
• Experience in sales, business development, recruitment, partnership development, community outreach or account management preferred
• Knowledge of Girl Scout policies and procedures preferred
• Proficiency in a second language is preferred (Spanish and/or Korean are highly valued)
• Demonstrated success building relationships with diverse communities and community partners
• Strong organizational, written, verbal and active listening skills
• Exceptional relationship-building, networking and presentation skills with the confidence to engage audiences of varying sizes
• Ability to identify market opportunities, analyze data and translate insights into effective growth strategies
• Proficiency with Microsoft Office Suite and the ability to learn and effectively utilize Salesforce for lead management and reporting
• Ability to work independently in a fast-paced environment while managing multiple priorities and deadlines
• Ability to work a flexible schedule including evenings and weekends
• Ability to lift and move up to 30 pounds
• Membership in GSUSA is required upon employment and annually thereafter
• Ability to work primarily within the assigned territory with limited office time
• Valid driver's license, reliable transportation and automobile insurance

Benefits

• medical, dental, and vision insurance
• a 401k retirement plan with an employer match
• paid time off for vacation, sick days, and holidays with offices closed for winter holiday break
• parental leave benefits
• life, disability, accidental and critical illness insurance
• legal and pet insurance
• employee assistance program
• professional development opportunities
• flexibility and a supportive and inclusive work environment