Executive Customer & Partner Engagement Manager

Role Overview

• Develop and execute a comprehensive customer, partner, and alliance engagement strategy for the HPS President.
• Partner with the HPS President and leadership team to translate business priorities into executive engagement objectives aligned to growth, transformation, and strategic initiatives.
• Create and manage an executive engagement framework that prioritizes customer, partner, alliance, and industry engagements based on strategic business impact.
• Lead the planning and coordination of executive customer and partner interactions to strengthen strategic relationships, drive business outcomes, and expand market influence.
• Build and manage annual and quarterly executive engagement plans, identifying high-impact opportunities and ensuring alignment with business objectives.
• Synthesize insights from executive engagements, market trends, customer feedback, and partner interactions into actionable recommendations for the HPS President and leadership team.
• Implement measurement frameworks, dashboards, and scorecards to quantify engagement effectiveness, relationship strength, customer satisfaction, and business impact.
• Manage Executive Sponsorship Programs to strengthen relationships between HP executives and strategic customers, partners, and alliance leaders.
• Partner with Sales, Account Teams, Category, Marketing, Communications, Business Unit leaders, and L2s to identify, prioritize, and execute executive engagement opportunities that support business goals.
• Coordinate executive briefings, customer visits, Executive Business Reviews (EBRs), partner reviews, advisory boards, leadership forums, industry events, and executive roundtables.
• Ensure executives are equipped with briefing materials, stakeholder maps, account insights, meeting objectives, and key messaging to maximize engagement effectiveness.
• Serve as a trusted advisor to executives on stakeholder relationships, engagement strategy, meeting objectives, and executive communications.
• Establish governance, best practices, tools, and processes that scale executive engagement programs across HP Solutions.
• Capture, track, and drive accountability for executive engagement commitments, action items, risks, and opportunities, ensuring timely follow-through.
• Facilitate post-engagement reviews with executives and account teams to identify insights, assess outcomes, and drive continuous improvement.
• Support executive participation in customer, partner, and industry events, ensuring a seamless executive experience.
• Develop communication and engagement plans that strengthen executive relationships with key customers and partners.
• Identify opportunities to elevate customer success stories, strategic partnerships, and executive engagement outcomes internally and externally.
• Anticipate customer, partner, and market trends, proactively recommending engagement opportunities that advance strategic business priorities.
• Build strong working relationships with customer and partner leaders, account teams, and key stakeholders to ensure coordinated execution.

Requirements

• 10+ years of experience in executive engagement, customer experience, partner management, program management, sales operations, customer success, or strategic planning.
• Experience supporting senior executives and leadership teams in a global organization.
• Demonstrated success managing complex cross-functional initiatives and executive-level stakeholder relationships.
• Experience working closely with enterprise customers, channel partners, alliances, or strategic accounts is preferred.
• High degree of professionalism, discretion, and sound judgment, with the ability to manage highly confidential customer, partner, and executive information.
• Knowledge of the HP Solutions portfolio, customers, channels, services, and partner ecosystem is highly preferred.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave