Delivery & Systems Coordinator

Role Overview

• Support the development team in adhering to defined project management methodologies and delivery practices
• Coach the development team and broader organization on best practices and effective ways of working
• Partner with the Client Delivery Lead to ensure all work is properly tracked, team capacity is optimized, and workloads are balanced across team members
• Collaborate with the Client Delivery Lead to plan and execute high-priority work aligned to the quarterly roadmap
• Guide the team in adopting delivery best practices and values to enhance both internal and external customer satisfaction
• Translate product features into clear, concise user stories with well-defined business value and acceptance criteria
• Maintain a strong focus on execution by proactively identifying, escalating, and removing team blockers
• Reinforce organizational ways of working, including practices, team norms, and meetings to improve overall program performance and efficiency
• Work effectively across technology, business, and operational teams within an enterprise environment
• Adapt quickly to changes in priorities and direction in a fast-paced environment
• Promote consistent delivery practices and contribute to process improvements that enhance team performance and efficiency
• Collaborate with Product Area leaders, Client Delivery Leads, Software Engineering leadership, and cross-functional teams to ensure alignment between strategy and execution
• Support the delivery of phased and incremental objectives while maintaining alignment with broader organizational goals
• Facilitate cross-team meetings to ensure alignment, transparency, and coordination across teams
• Track and manage key dependencies as well as technical impediments impacting delivery
• Develop artifacts that communicate business and technical requirements, including user stories (functional and non-functional), process maps, workflows, and system diagrams
• Continuously incorporate new information and evolving requirements into delivery plans effectively and seamlessly
• Identify and analyze defects by assessing severity, business impact and technical complexity to prioritize resolution effectively

Requirements

• Strong delivery background with the ability to lead as a Delivery and Systems Coordinator (or similar role) within a development team focused on disciplined delivery principles and best practices
• Experience working with enterprise tools such as Confluence, FlowMetrics, Jira, and Miro
• Eagerness to learn and grow in technical agility, including DevOps, CI/CD, branching and merging strategies, and deployment strategies
• Ability to identify and assess technology solutions, including understanding both technical and operational (people/process) dependencies
• Knowledge of established patterns and techniques to address process gaps, including burn-down tracking, retrospective facilitation, and managing business feedback and defects
• Proven ability to create, interpret, and report on delivery metrics to drive continuous improvement, accountability, and successful delivery outcomes
• Strong passion for mentoring teams and fostering a culture of continuous improvement
• Strong proficiency in delivery practices, processes, and documentation within a software development environment
• Relevant certifications (e.g., PMP, CAPM, CBAP, or Scrum certification) are a plus but not required
• Knowledge of cloud concepts, middle-tier architectures (APIs), and web applications built on Angular
• Financial services industry experience preferred.

Tech Stack

• Angular
• Cloud
• PMP

Benefits

• Not specified