Administer and maintain the firm's key business platforms, including HubSpot, FYI, Xero and Xero Practice Manager.
Support user setup, system access, permissions, and ongoing administration requests while ensuring systems operate efficiently.
Maintaining accurate, Reliable & well governed data across the relevant teams / platforms etc.
Coordinate onboarding and offboarding activities for clients and employees, including system setup, user access, record maintenance and administrative support to ensure a seamless experience.
Maintain Standard Operating Procedures (SOPs), user guides, operational documentation and system processes.
Provide day-to-day administration for the firm's systems and databases while supporting internal stakeholders with system enquiries, updates and operational requests.
Identify opportunities to improve business systems, administrative processes and data quality. Support the implementation of new procedures and promote consistent system usage across the firm.

Minimum 3+ years' experience: Demonstrable experience in Systems Administration, Administration Coordination, Practice Management, Operations Support, Executive Assistance, or a similar administrative role.
Strong communication skills: Fluent written & oral English skills.
Proactive mindset: Ability to work independently, take ownership of responsibilities, identify priorities, and solve problems with minimal supervision
Systems administration experience: Experience maintaining databases, business systems, CRM platforms or operational records with a high level of accuracy.
Strong organizational skills: Excellent attention to detail with the ability to manage multiple priorities and meet deadlines.
Microsoft 365 proficiency: Confident using Microsoft Office applications and cloud-based business systems.
Confidentiality: Ability to manage sensitive business and client information with professionalism and discretion.
Strong Internet Connection: Stable fiber connectivity with a minimum bandwidth of 50 Mbps.
Preferable
Australian business experience: Previous experience supporting Australian businesses, professional services firms, or accounting practices.

Fully Remote Work: WFH, always. We set you up with all the best equipment you need to work from home effectively. Never commute for work again.
Competitive Compensation: A competitive salary package commensurate with your experience and skills.
Team Events: We organize regular on-the-ground events for all our Elephant Teams staff members.
Professional Growth: Opportunity to work alongside some of the best Australian companies & executives and further your career.

Administration Services Coordinator – Systems & Data

Key skills