About this role

Run deskside coaching, call reviews and focused 1:1s across the inside sales floor.
Identify performance gaps rep by rep and close them with measurable results.
Deliver engaging group sessions the team genuinely wants to attend.
Create the call structures and objection handling frameworks the whole team sells with.
Build and own the full coaching and training playbook.
Set up and run the coaching platform that keeps it all on track.
Own onboarding training for every new joiner, taking them from day one to confident on the phone.
Work with team leads on a clean handover so coaching and management pull in the same direction.

Proven experience as a sales coach or trainer, or a role where coaching was the core of your job, delivering it yourself in the room and one to one.
A telesales or inside sales background. You have sold over the phone and understand the rhythm of an inside sales floor.
The presence and credibility to hold a room, with the experience behind you that makes people want to listen.
Energy that lasts. You bring the same intensity to the eighth session of the day as the first.
A builder who can design frameworks, playbooks and training programmes from scratch, then stand up and deliver them.
Experience in payments or merchant services is a plus.

Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps
Extended and improved maternity and paternity leave choices, giving employees more flexibility and support
Cycle-to-Work Scheme
Health and Life Insurance
Pension Scheme
25 days of Annual Leave (+ Bank Holidays)
Friendly, comfortable and informal office environment in Central London

Inside Sales Coach – Trainer

Key skills