Account Manager, Commercial Market

Role Overview

• Initiate, develop and maintain personalized business relationships with current and prospective clients to promote and sell Desjardins' products and services.
• Act as an account manager and serve as a primary intermediary between the business centre and members and clients.
• Ensure correct use and updating of, and satisfaction with, the products and services offered.
• Analyze sources of dissatisfaction and recommend appropriate solutions.
• Identify and assess member and client needs, develop tailored solutions and prepare an integrated service offering.
• Negotiate applicable terms and conditions with members and clients.
• Recommend strategies and solutions to help the business centre achieve objectives such as increased business volume, prudent risk management, portfolio profitability and stronger client relationships.
• Use market intelligence to identify business development opportunities that enhance the competitiveness of the products and services offered.
• Carry out various promotional activities as part of the centre's business operations.
• Participate in targeted public relations initiatives and take an active role in the business community.
• Be attentive to client and member needs to ensure full satisfaction, seize business opportunities and, where appropriate, refer them to the right specialist.
• Comply with all applicable policies, practices and standards, as well as laws governing the distribution of financial products and services.
• Provide sound and prudent risk management for all portfolios under their responsibility.

Requirements

• Bachelor's degree in a related field
• Minimum of eight years of relevant experience
• Knowledge of French is required
• Awareness of current financial, economic, policy and legislative developments
• Ability to analyze the market and the external environment of the business centre
• Ability to perform financial analysis
• Knowledge of the characteristics and credit risks inherent to major commercial, industrial and institutional markets
• Knowledge of loan and guarantee agreements
• Knowledge of business products and services offered by caisses, components and Desjardins’ distribution networks, and of competitors' offerings
• Knowledge of business financing and credit management practices
• Knowledge of policies, legislation and standards governing the products and services offered by the business centre
• Knowledge of business credit authorization, monitoring, collection and recovery practices
• Knowledge of Desjardins business processes
• Understanding of the referral process
• Familiarity with government business assistance programs
• Networking skills
• Strong sales skills
• Knowledge of service standards
• Understanding of cooperative and cooperative network values, rules and operations
• Competencies: Action oriented; Communicates effectively; Customer focus; Values differences; Drives results; Interpersonal savvy; Nimble learning

Benefits

• Competitive salary and annual bonus
• Four weeks of flexible vacation starting in the first year
• Defined-benefit pension plan providing predictable, stable retirement income
• Group insurance including telemedicine
• Reimbursement for health and wellness expenses and telework equipment