Key skills
CloudGrafanaKubernetesLinuxPrometheusSplunkAIDatadogOpenTelemetry
About this role
Role Overview
- Investigate and resolve complex technical issues across application, infrastructure, and platform layers
- Analyze logs, metrics, traces, and alerts to identify root causes and correlate symptoms across systems
- Troubleshoot Kubernetes and container issues, including pods, services, deployments, networking, and resources
- Engage directly with enterprise banking customers to understand, investigate, and resolve technical issues
- Communicate findings clearly to technical and non-technical customer stakeholders during investigations
- Use tools such as Prometheus, Grafana, Loki, OpenTelemetry, Datadog, Splunk, or similar to investigate behavior
- Work with the platform's AI-driven SRE capabilities — incident insights, auto-remediation, and AI-based root cause analysis — validating findings and acting on them
- Improve runbooks, dashboards, alerts, and support processes based on recurring issues and lessons learned
- Support Kubernetes-based banking platform environments across cloud, hybrid, and customer-hosted deployments
- Assist with deployment-related troubleshooting when required
Requirements
- Strong hands-on troubleshooting experience across production or customer-facing technical environments
- Hands-on experience with Kubernetes and containers
- Ability to read, interpret, and correlate logs, metrics, traces, and alerts
- Strong understanding of Linux, networking fundamentals, APIs, services, and distributed system behavior
- At least one proven customer-facing technical role is required
- Experience working directly with customers during investigations, escalations, or production support scenarios
- Strong ownership mindset and bias toward resolution
- Practical, hands-on problem solver who enjoys investigation and troubleshooting
- AI-native: integrates LLMs and AI tooling into daily investigation and support work
Tech Stack
- Cloud
- Grafana
- Kubernetes
- Linux
- Prometheus
- Splunk
Benefits
- FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients
- Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies