Key skills
CommunicationRemote Work
About this role
Role Overview
- Support our healthcare client in the dental services sector
- Monitor and respond to patient-facing digital interactions across social and online channels
- Ensure accurate, professional, and empathetic communication
- Help maintain a safe, respectful, and informative digital environment for patients seeking dental care information and support
- Ability to handle diverse and potentially negative engagements
Requirements
- Prior engagement moderation experience with a strong understanding of community dynamics, conflict resolution, and fostering positive interactions.
- Proficient in understanding and implementing escalation protocols
- Strong, Clear, and concise written and verbal communication skills with high attention to detail
- Knowledge of the medical/dental field and HIPAA / PHI
Benefits
- A dedicated desktop or laptop computer running Windows 11 or later
- At least 8 GB of RAM
- A reliable, high-speed internet connection
- A quiet, distraction-free workspace suitable for remote work
- Willingness to install ModSquad security software and enable two-factor authentication (2FA) on both your computer and mobile device