About this role
Role Overview
- Monitor, review, and respond to incoming requests received through webforms and email.
- Accurately log, update, and maintain records within the request tracking system.
- Assess, categorize, and route requests to the appropriate department or team for timely resolution.
- Ensure all work is completed in accordance with established procedures, service standards, and quality expectations.
- Collaborate closely with RLG Operations staff to support daily operations and ensure tasks are completed efficiently.
- Demonstrate flexibility to work outside of regular business hours, including overtime, when operational requirements demand.
- Perform additional duties and responsibilities as assigned.
Requirements
- Minimum 6 months’ experience working in a customer service role.
- Proven experience working in an operational environment with tight deadlines.
- Experience with waste management service delivery.
- Experience working in an operational environment would be considered an asset.
Benefits
- Comprehensive Health Benefits: We’ve got you covered with Health, Dental, and Vision insurance.
- RRSP Matching Program: Plan for the future with confidence—our employer-matching RRSP contributions help you build long-term security.
- Wellness Account: Your well-being matters. Use your wellness account for gym memberships, mental health resources, fitness classes, and more.
- Flexible Work Options: Work-life balance is key. Enjoy flexible hours and a hybrid work model (remote/in-office) that fits your lifestyle.
- Learning & Growth Opportunities: We support your professional development with access to LinkedIn training, mentorship, and advancement opportunities.
- Collaborative, Global Environment: Work closely with passionate teams across North America and connect with colleagues in other regions for exciting cross-border projects.
- Inclusive & Equal Opportunity Employer: We’re committed to creating a workplace that celebrates diversity and inclusion. Everyone is welcome.
**Accessibility and Inclusion: RLG Canada is committed to creating a diverse, accessible, and inclusive workplace. Should you require accommodation through any stage of the recruitment process, please let us know when contacted and we will work with you to meet your needs. Disability-related accommodations during the application process are available upon request. You may also request accommodation by emailing Careers@rev-log.com.