Ensure appropriate order fulfillment processes to maintain high standards and address supply chain issues efficiently.
Establish and optimize standards and processes for Customer Services, including response times, issue resolution protocols, and customer satisfaction metrics.
Plan and prioritize resources and capacity in team, ensuring optimal allocation of staff and tools.
Solve supply chain and pricing problems arising during the order processing phase (e.g. delays).
Conduct negotiations: Price agreements, project requests and other commercial issues with the customer.
Negotiate and conclude contracts with the customer including various agreements.
Identify optimization areas of supply chain and report to accountable management.
Implement operational measures to enhance service delivery and efficiency.
Strong collaboration with various departments.
Lead, coach, and support a team of customer service representatives.

Bachelor’s Degree in Engineering , Business Administration or relevant departments.
Proven experience in customer service ( pricing , planning , order management ).
Minimum 5 years of experience in a leadership role.
Knowledge of the market, competitos and products.
Excellent communication, leadership, and problem-solving skills.
Good knowledge of MS Office and SAP.
High level of commitment, interpersonal skills, effective negotiating skills.
Analytical thinker with innovative mindset.
Good verbal and written skills of English.

Lead Customer Service

Key skills