Program Manager

Role Overview

• Manage the day-to-day running of the program across all program tracks.
• Plan and maintain program schedules, ensuring sessions, milestones, and deadlines are clearly communicated and adhered to.
• Monitor program KPIs to ensure delivery is on track to meet targets, escalating risks or issues early.
• Coordinate with the Community Manager and Operations Director to ensure smooth learner experience from registration through to completion.
• Serve as the primary point of contact for all program instructors.
• Keep instructors informed of schedule changes, learner feedback, and any updates to program delivery.
• Ensure instructors have the resources and support needed to deliver high-quality sessions.
• Support planning and coordination during the registration stage of each program cycle.
• Monitor registration flow and flag any issues with intake numbers, eligibility, or enrolment progress.
• Work with the team to ensure a smooth handover from registration to program onboarding.
• Write and deliver a weekly update report covering program activities, learner progress, feedback, and any emerging issues.
• Track and report on key program KPIs including attendance, engagement, completion rates, and learner satisfaction.
• Surface patterns and insights from program data to inform continuous improvement of delivery.
• Maintain accurate and up-to-date records across all program management tools.

Requirements

• 2–4 years of experience in program management, project coordination, or operations in an education, training, or workforce development environment.
• Demonstrated ability to manage multiple program tracks simultaneously without losing sight of detail.
• Strong organisational skills with detail-oriented follow-through on tasks and deadlines across a busy, multi-stakeholder program.
• Comfortable working with LMS platforms, spreadsheets, and communication tools such as Discord and Google Docs/Sheets.
• Able to track KPIs such as attendance, engagement, completion rates, and learner satisfaction, and translate raw data into clear, actionable weekly reporting.
• Clear and structured communicator, both in writing (reports) and in day-to-day stakeholder coordination with instructors, the Community Manager, and the Operations Director.
• Proactive problem-solver who can anticipate issues (e.g., at-risk learners, registration shortfalls, scheduling conflicts) and escalate early.
• Excellent written and verbal communication skills.
• Experience working with adult learners or in upskilling/reskilling programs is a strong advantage.
• Ability to manage relationships across a diverse, cross-functional team (instructors, Community Manager, Operations Director, Program Director).
• Comfortable operating in a fast-paced program environment with shifting priorities across multiple tracks and cohorts.
• Strong customer service orientation with a focus on learner experience and outcomes.
• A diploma or degree in education, business, project management, or a related field is preferred. Equivalent professional experience in program management, project coordination, or operations will also be considered.
• Prior experience in an education, training, or workforce development environment is highly desirable.

Benefits

• Skills Union is an equal opportunities employer and actively encourages applications from all backgrounds.