Manage the day-to-day running of the program across all program tracks.
Plan and maintain program schedules, ensuring sessions, milestones, and deadlines are clearly communicated and adhered to.
Monitor program KPIs to ensure delivery is on track to meet targets, escalating risks or issues early.
Coordinate with the Community Manager and Operations Director to ensure smooth learner experience from registration through to completion.
Serve as the primary point of contact for all program instructors.
Keep instructors informed of schedule changes, learner feedback, and any updates to program delivery.
Ensure instructors have the resources and support needed to deliver high-quality sessions.
Support planning and coordination during the registration stage of each program cycle.
Monitor registration flow and flag any issues with intake numbers, eligibility, or enrolment progress.
Work with the team to ensure a smooth handover from registration to program onboarding.
Write and deliver a weekly update report covering program activities, learner progress, feedback, and any emerging issues.
Track and report on key program KPIs including attendance, engagement, completion rates, and learner satisfaction.
Surface patterns and insights from program data to inform continuous improvement of delivery.
Maintain accurate and up-to-date records across all program management tools.
Requirements
2–4 years of experience in program management, project coordination, or operations in an education, training, or workforce development environment.
Demonstrated ability to manage multiple program tracks simultaneously without losing sight of detail.
Strong organisational skills with detail-oriented follow-through on tasks and deadlines across a busy, multi-stakeholder program.
Comfortable working with LMS platforms, spreadsheets, and communication tools such as Discord and Google Docs/Sheets.
Able to track KPIs such as attendance, engagement, completion rates, and learner satisfaction, and translate raw data into clear, actionable weekly reporting.
Clear and structured communicator, both in writing (reports) and in day-to-day stakeholder coordination with instructors, the Community Manager, and the Operations Director.
Proactive problem-solver who can anticipate issues (e.g., at-risk learners, registration shortfalls, scheduling conflicts) and escalate early.
Excellent written and verbal communication skills.
Experience working with adult learners or in upskilling/reskilling programs is a strong advantage.
Ability to manage relationships across a diverse, cross-functional team (instructors, Community Manager, Operations Director, Program Director).
Comfortable operating in a fast-paced program environment with shifting priorities across multiple tracks and cohorts.
Strong customer service orientation with a focus on learner experience and outcomes.
A diploma or degree in education, business, project management, or a related field is preferred. Equivalent professional experience in program management, project coordination, or operations will also be considered.
Prior experience in an education, training, or workforce development environment is highly desirable.
Benefits
Skills Union is an equal opportunities employer and actively encourages applications from all backgrounds.