Shape strategy and influence how AI is adopted, not just enforce policies
Ensure that when an output reaches the decision point, the system has sufficient information, authority is clear, workflows are intuitive, and evidence supports defensible decisions
Partner with and inform the Governance Design team to implement decision protocols effectively
Control Evidence to ensure eval results are human-understandable
Maintain the telemetry feedback loop that drives continuous improvement across governance policy and eval design
Create executable workflows including design, creation, escalation, protocols, authority levels, tracking
Runtime Decision Path Design, Reviewer Workflow & Decision Support, Evidence Presentation & Legibility, Human Review Management
Decision Routing & Execution, Reviewer Training & Protocol Management, Runtime Performance Monitoring
Evidence Capture & Telemetry Feedback, Remediation Owner Communication & Tracking, Governance System Integration
Communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide

10+ years of experience in operational workflow design, decision support systems, governance operations, or risk review processes in heavily regulated environment
Experience designing and implementing AI governance workflows that enable consistent transparent and defensible decision-making across the enterprise
Experience partnering with governance leaders, engineers, risk teams and business stakeholders to ensure governance decisions are operationally effective and easily understood
Built decision frameworks that clearly define authority, classify risk, surface meaningful evidence, and create intuitive workflows
Bachelor's degree in Business Administration, Operations, Human Factors Engineering, Risk Management, Systems Engineering, or related field
Technical credibility is valued, ability to review architecture, understand code, and engage in technical discussions with engineering teams is a plus
Professional certifications in operational management, process improvement, or risk management (e.g., FRM, Six Sigma, PMP, or equivalent)
Familiarity with LLM output evaluation, risk classification, or experience designing reviewer training programs and governance protocols

A comprehensive Total Rewards Program including bonuses, flexible benefits, competitive compensation, and stock where applicable
Leaders who support your development through coaching and managing opportunities to build expertise in AI governance operations
Ability to make a lasting impact by designing operational workflows that make AI governance decisions effective, efficient, and defensible
Work in a dynamic, collaborative, high-performing team at the forefront of AI governance and risk management in financial services
Flexible work/life balance options that support your professional and personal priorities
Opportunities to take on challenging, strategic operational work that bridges governance policy, technical evaluation, and human decision-making
Access to cutting-edge governance systems and opportunities for continuous learning in emerging AI risk management practices

Director, Runtime Governance – Decision Lead

Key skills