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Dutch-Speaking Process & Operational Excellence Consultant at Gigged.AI | JobVerse
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Dutch-Speaking Process & Operational Excellence Consultant
Gigged.AI
Remote
Website
LinkedIn
Dutch-Speaking Process & Operational Excellence Consultant
United Kingdom
Contract
3 hours ago
$550 - $600 GBP
No Sponsorship
Apply Now
Key skills
Communication
Presentation Skills
About this role
Role Overview
Leading and facilitating E2E process mapping workshops with stakeholders and agents
Producing BPMN process maps covering swim lanes, hand-offs, rework loops, VA vs. NVA activity, and processing times
Interrogating operational data in Excel and turning it into clear findings and recommendations
Building and presenting polished PowerPoint decks to senior client stakeholders
Conducting interviews with frontline agents to surface root causes and improvement opportunities
Reviewing SOPs and assessing agent adherence to procedure
Requirements
Strong command of process mapping methodology (BPMN, swim lanes, hand-offs, rework, VA/NVA, processing times)
Advanced Excel-based data analysis skills
Confident, senior-stakeholder-ready presentation skills
Excellent interviewing and communication skills
Working knowledge of core OpEx tools: process mapping, quality management, capacity planning, skills matrix, TBPS, KPIs
Fluent Dutch (spoken and written)
Immediate availability is a strong plus
Apply Now
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