Operations Account Executive

Role Overview

• You will be an Operations executive looking after client accounts based in London
• Being a brand ambassador for the company
• You will be accountable to run and look after your accounts to a high level
• Solving problems across your accounts quickly and effciently
• Be able to work in a high fast paced environment and able work under pressure
• Ensuring a smooth delivery of our service and operations across the business
• Recruiting new cleaners (we have great systems in place) where required however we have a recruitment team who will assit you.
• Account Manage multiple accounts liaising with cleaning teams and clients direct
• Commuication is key on video meetings and phone calls daily
• Creating contracts with clients
• Ordering products and materials
• Solving staff issues in a timely manner to ensure accounts are held to a good level at all times
• Solve crisis issues as and when required.

Requirements

• Ability to work in a fast paced environment and able to multi task multiple projects
• You will be expected to be a team player and report to the Head of Operations
• Able to conduct many phone calls, Whatsapp messages, video call and emails each day to ensure your cleaners are delivering their workflow succesfully to your clients
• Ability to multi task many pieces of work at one time to meet deadlines
• Confident in Microsoft office and Google suite (including Docs, email and calendar)
• You will need to be a great executer and task orientated person!
• Able to verbally speak with cleaners and clients of all levels giving the best customer service all the time.
• A high level of English speaking
• Willing to learn new software quickly and effciently
• You must be a person that never gives up and wants to keep going till the job is delivered!

Benefits

• Commissions on contract renewals, you deliver a great service you get paid annually on all contracts that renew
• If our sales team pass you a NEW contract you get paid to setup and deploy this client!
• Great salary
• 1 day per month in our office with the full team (10 people) lunch and drinks provided.
• Annual villa retreat
• we rent a high end luxury villa with a pool in Sarajevo! Bar b q, pool parties, music and beers!
• Working with an awesome team very family read and very supportive.
• Comission based on success
• Scaled promotions based on success with the company based on achievments within the business.
• Birthdays off!